Terms of Business

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Please read carefully
 
  • All sessions must be paid for in full on the day of the treatment. I accept cheques, cash or a bank transfer (please ask me for the details)
  • Session fees will be charged in full if an appointment is broken or cancelled without 24hrs notice
  • If a pre-booked session is cancelled within 24hrs of appointment time the appointment will be lost
  • No dogs admitted suffering from contagious or infectious conditions including ear, eye and skin conditions or open wounds
  • Whilst every care possible is taken of dogs undergoing treatment and in the maintenance of the water and equipment, all dogs receive treatment entirely at their owner’s risk
  • Bitches in season or in whelp may not use the equipment
  • Dogs must be as clean as possible
  • Dogs must have been referred by a veterinary surgeon before the first treatment
  • Owners are requested not to feed their dog at least 3hrs before a session and to make sure the dog has toileted before arrival
  • It is the owner’s responsibility to clean up after their dogs and to bring disposal bags in case of accidents
  • A surcharge of £150 will be levied if a dog defecates in the tank
  • All dogs must be kept on a lead and under control when at HandsOnHounds premises
  • There are no facilities for children, please ensure they are under control and do not allow them to touch any equipment within the Clinic
  • HandsOnHounds reserve the right to use video recording and photographs taken during a session
  • HandsOnHounds reserve the right to refuse treatment to any dog
  • If late for a session at HandsOnHounds I will allocate the remainder of the session time but cannot extend into the next appointment
  • Upon arrival please ring the bell on the left hand side of the clinic and wait for me to come out. This is for the safety of all dogs as there may be another dog still on the premises